We are taking precautions to keep our community safe
Viktor&Rolf Fragrances' top priority is the health well-being of our customers, employees and partners. We understand that the people who depend on our products and services are concerned about the implications of the Coronavirus (COVID-19) and our ability to serve them. Please be assured we are monitoring the outbreak closely and are taking ongoing actions to keep everyone safe.
Important Notice: We have modified our Returns processing time.
Due to recent concerns related to COVID-19, extra precautions are being taken to keep our warehouse personnel safe. Per communication on the CDC website, it is currently believed that coronavirus can live up to 24 hours on corrugate and three (3) days on plastics and stainless steel, therefore, we are implementing a three (3) day quarantine of all returned packages. We are still accepting returns, but please expect a delay in processing your return refund while we implement these extra precautions to protect our staff.
We understand that these are uncertain times and hope you can take comfort knowing that we are do everything we can do keep our communities safe and healthy. We will continue to provide updated information as the situation evolves.