Secret Service Terms and Conditions

What is the Secret Service?

The Viktor&Rolf Secret Service is a community of Viktor&Rolf addicts comprising of four tiers (Secret Member, Lovers, Addicts, and Few) – each with benefits and rewards based on the number of Secret codes entered into your account. Click here to find out more.

How do I join the Secret Service?

Create an account here and become a Secret Service member.

Where can I find my code?

There is a unique code inside the lid of each of your Viktor&Rolf product boxes. Once you log into your account, you can enter the code on the “My Codes” section. You will then be able to review your previously entered codes as well as track your Secret Service Status while logged in. Enter here.

How do I join each tier?

By entering the Secret codes found in each product you purchase, you will qualify for the corresponding tier. Click here to find out more!

How do I receive my complimentary samples?

When you place an order of $75+, you will be able to select your choice of 2 samples at checkout.

How will I receive my birthday gift?

For Secret Addicts and Secret Few members, you will receive a birthday email during your birthday month with a code to enter at check-out with a purchase of $75+ . You will receive your birthday gift with that purchase. Be sure you have entered your birthday during your registration process.

How will I receive early access to launches and sales online?

For Secret Lovers, Addicts and Few members, you will receive an email that will grant you early exclusive online access to private sales periods and product launches.

How can I track my Secret Service Status?

On your account page, you will find a progress bar showing your current status. You will also receive a monthly email reminding you of your status. You can log into your account here.

How will I know if I’m invited to a VIP event?

As a top-tier Secret Few member, you will receive either an email or paper invites to special Viktor&Rolf events. This may be special events at your local retailer regarding Viktor&Rolf products, events to meet the designers Viktor&Rolf, or pop-up shops celebrating new product launches.