FAQs

Standard Shipping
Orders shipped via Standard Shipping are delivered within 3-5 business days from the order's shipment confirmation. Most Standard orders are processed and shipped within 1-2 business days, depending on product availability. Orders destined for P.O. Boxes will be delivered within 6-14 business days of the order's ship date. Please note: orders are shipped and delivered on Monday through Saturday, except major holidays.

No, we do not test on our furry friends. In fact, you’ll be happy to hear that we completely stopped testing our products on animals in 1989 – about 14 years before it became illegal to do so. Today, we take it one step further and ensure that none of our ingredients are tested on animals, and do not tolerate any exception to this rule. Instead, Viktor&Rolf ensures product safety through our parent company L’Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models. Check out Flowerbomb Q&A

With that said, certain health authorities may decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. On this front, we’re proud to share that L’Oréal has been the most active company working alongside the Chinese authorities and scientists for more than 10 years, to have alternative testing methods recognized and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, certain products manufactured and sold in China such as shampoo, body wash or make-up are no longer tested on animals since 2014.

Want to learn more about our policy? Please click here.

Viktor&Rolf products are only sold through our site and through exclusive retail partners. To locate the nearest store, please use our Store Locator – you can find a store by using a zip code, or by using your current location.

Consumer safety has been, and always will be, a top priority for Viktor&Rolf and L’Oréal. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing and engineering. Before we bring our products to you, we ensure that our formulations and packaging exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

Viktor&Rolf employs extensive Research and Development teams at its state-of-the-art laboratories. All of our products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

Once you submit your order on us.viktor-rolf.com, you can cancel your order within 30 minutes by visiting your account's order history section. For orders that are past the cancellation window, you can find additional details on how to return by visiting Returns & Exchanges at us.viktor-rolf.com. If you have any questions or concerns, please contact us with your name and order number, and a Customer Care representative will respond to you as soon as possible.

Items purchased from us.viktor-rolf.com may ONLY be returned to us.viktor-rolf.com. Purchases made at authorized retailers must be returned to the original place of purchase.

To view our complete return policy, please click here.

We’re so glad you want to give us a try! We’re currently offering 2 samples with each order over $75+, and we invite you to take advantage of this offer. Also, please sign up for our newsletter as our Secret Service members will have access to exclusive membership benefits including primary access to updates & exclusive offers.

If you want to try the product in person before you buy, please feel free to find a store near you using our Store Locator

If you do decide to purchase and you are not 100% satisfied for any reason, you will have 45 days to return the unused portion of your product. Click here to see our complete return policy.

On our U.S. site, we do not ship to other countries, but we do accept international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US – as long as the SHIP-TO ADDRESS is in the UNITED STATES.

We apologize for discontinuing your favorite Viktor&Rolf product. Please keep in mind that when a product is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please send us an email on our Contact Us page with the name of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

If you are a registered member of us.viktor-rolf.com, you can easily change any of your personal information on us.viktor-rolf.com by signing in, clicking on My Account and following the onscreen instructions.

Returns or exchanges for purchases made online may not be accepted for return or exchange at a Viktor&Rolf. At us.viktor-rolf.com, we offer a hassle-free return policy for purchases made online. If for any reason you are not satisfied with your us.viktor-rolf.com purchase, we will be happy issue a refund upon its return.

To view our online return policy, please click here.

We're sorry, but returns or exchanges for purchases made in a Viktor&Rolf retail store or partnered retail location may not be returned to us.viktor-rolf.com. If the item you wish to return was not purchased through our website, we recommend returning to the place of purchase for resolution.

At us.viktor-rolf.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software.

We're sorry, samples are not available for general distribution upon request. Periodically, sample offers are made to our registered members. We invite you to register with us.viktor-rolf.com today to begin enjoying all of the benefits of being a registered member.

If you desire to "try before you buy," please know that it is our policy to accept returns or exchanges. If for any reason you are not satisfied with a product purchased at us.viktor-rolf.com, simply return the unused portion to us for exchange or refund.

When you place an order of $75+, you will be able to select your choice of 2 samples at checkout.

The $1.00 shown as "pending" is a pre-authorization utilized to verify that the card used to purchase is currently active. Each time "Submit" is selected at checkout on the website, an authorization is submitted on the card that was used. This is a security measure implemented to ensure that the information entered for the billing details matches that of your financial institution. The pre-authorization will never be posted, and you should see the funds released within 3-5 business days, depending on your financial institution. You will be billed the total amount of your order once it has shipped.

For Secret Lovers, Addicts and Few members, you will receive an email that will grant you early exclusive online access to private sales periods and product launches.