Shipping & Returns

Shipping methods and rates

Every customer enjoys FREE STANDARD SHIPPING with orders of $75 or more. Free Shipping offer is valid on orders containing full price product shipped in the continental United States and applies to Standard Ground shipping orders only. Gift certificates do not qualify for the promotion. Not valid for cash. Previous purchases are not eligible for adjustments.

us.viktor-rolf.com ships via UPS to US addresses only. Our express shipping does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO orders will be shipped via Smartpost please anticipate a 4 to 6 week delivery. Standard shipping charges apply. Orders shipping to Alaska, Hawaii, U.S. Territories take 6-8 days. We do not ship outside of the U.S. at this time.

UPS Ground | $7.00
Receive your order within 3-5 business days. Orders destined for P.O. boxes are not eligible. Orders destined for Alaska, Hawaii and Puerto Rico may require an additional business day.

UPS 3rd Day | $13.00
3rd Day cost is $13.00 for orders under $100 (3-4 business days)

  • $1 additional for each $100 after that ($14.00 for orders $100 - $200, etc.) Order by 5:00 PM Eastern Time to receive your order in 3 business days. Orders destined for P.O. boxes are not eligible. Orders destined for Alaska, Hawaii, and Puerto Rico are not eligible.
  • UPS 2nd Day | $18.00
    Order by 5:00 PM Eastern Time to receive your order in 2 business days. Orders destined for P.O. boxes are not eligible. Alaska, Hawaii, and Puerto Rico may require an additional business day.

    UPS Next Day | $23.00
    Order by 5:00 PM Eastern Time to receive your order in 2 business days. Orders destined for P.O. boxes are not eligible. Alaska, Hawaii, and Puerto Rico may require an additional business day.

    Fedex Smartpost | $7.00
    Fedex Smartpost cost is $7 for orders under $100 (4-8 business days)

  • $1 additional for each $100 after that ($8.00 for orders over $100 - $200, etc.)


  • Receive your order within 4-8 business days. Orders destined for P.O. boxes must ship with this option. Orders destined for Alaska, Hawaii, and Puerto Rico may require additional business days.

    USPS Priority | $12.00
    USPS Priority cost is $12 for orders under $100 (1-3 business days)

  • $1 additional for each $100 after that (13.00 for orders over $100 - $200, etc)


  • Receive your order within 1-3 business days. Orders destined for APO/FPO must ship with this option.

    View order status

    We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) will not be processed until the next business day.

    To check the status of your order, please use the tracking number included in your shipping confirmation email. For questions regarding your order, please For questions please visit our Contact Us page and we would be happy to assist you.

    Change or cancel an existing order

    We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) will not be processed until the next business day.

    To check the status of your order, please use the tracking number included in your shipping confirmation email. For questions regarding your order, please visit our Contact Us page.

    Return policy

    If for any reason, you are not completely satisfied with your purchase from us.viktor-rolf.com, simply return it to us within 45 days of purchase and we will issue a refund to your original method of payment. We only accept returns and exchanges for products purchased on us.viktor-rolf.com. Purchases made in a partnered retail store, must be returned to that partner.

    Products must be returned within 45 days of purchase in order to issue a refund. Returns must contain at least 50% of the original contents. Returned product sets must contain all original items included in the set. Items purchased with Gift-With-Purchase (GWP) can only be refunded with GWP included with your return. If you would like to make an exchange, please contact us by clicking here and we would be happy to assist you.

    Return Instructions: To return a product purchased on us.viktor-rolf.com simply follow the directions below:

    1. Securely wrap the products that you’d like to return in bubble wrap or protective packaging.
    2. Place the products in the box we sent your order in, along with the original invoice.
    3. Securely seal the box.
    4. Place a new shipping label on top on the original shipping label, and make sure that the barcode on the original shipping label is completely covered.
    5. Drop off your package at your shipping carrier’s location.
    6. Wait for refund. When your return has been successfully processed, we will send you an email to let you know.

    Report a problem with your order

    If your order is missing a product, contains a damaged item, or any other concern, please visit our Contact Us page. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

    International shipping

    We do not ship outside the U.S. at this time for orders placed at us.viktor-rolf.com.

    International credit card payments

    Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES.

    We are sorry, at this time we are unable to accept International credit cards from countries not listed above.

    Immediate assistance with a submitted claim

    If you require additional assistance regarding the return of any Viktor&Rolf Products, please visit our Contact Us page.

    Return process takes 7-10 days for shipping and 3 additional days for processing. Depending on your lending institution, your credit could take up to 7 business days to appear in your account. Your original shipping and handling charges will not be refunded.

    We regret to inform but we cannot accept exchanges at this time.

    Giftbox shipping options

    Our gift ideas provide an opportunity to customize and share Viktor&Rolf products with others. Our gift collections are created with tremendous care and include unique gift boxing and complimentary product samples. Please visit our Personalized Gifts page to view the gifts we have assembled for that special occasion.

    Viktor&Rolf guarantee

    At us.viktor-rolf.com, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every online purchase from us.viktor-rolf.com. If, for any reason, you should ever purchase a Viktor&Rolf product from us.viktor-rolf.com that is not pleasing to you, you may return it to us.viktor-rolf.com for a full 100% money-back guarantee.