Shipping and Returns

*Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. us.viktor-rolf.com does not guarantee order delivery dates and is not responsible for carrier processing delays. All us.viktor-rolf.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.

Our shipping carrier does not deliver on Saturday or Sunday nor do they delivery to Post Office boxes.

APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (see Restricted Products below for a complete list).

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

Order Modifications/Cancellations

Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

Please note, due to shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. Priority or express shipping may not be available for you to select upon check-out and the entire order will be shipped via ground shipping. Please note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders.

If you are not completely satisfied with your order, we accept returns of any us.viktor-rolf.com purchase within 30 days of the transaction. Simply click here to initiate a return and generate a pre-paid label. Please pack the item(s) to be returned in the original packaging if possible and include the sales receipt and/or invoice with any return.

Upon receipt of the package, the return process can take 1-2 business days to complete and 3-5 business days to post onto your account. The credit will be issued to the original payment method and you will be notified by email. Products sold via us.viktor-rolf.com may not be returned to other store locations. Viktor&Rolf products purchased any other retailer locations may not be returned to the Viktor&Rolf website.

Please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.

If you would like to return your package with your own preferred mail carrier, you will still need to initiate a return online before sending. You will receive a copy of your invoice to enclose in the return package and prompted to provide a reason for your return. To ensure a quick and secure delivery, we recommend sending your return with insurance protection and keeping a copy of your return tracking number.

Viktor&Rolf Returns
1620 Stateline Road
Southaven, Mississippi 38671

Only items purchased at us.viktor-rolf.com may be accepted for return. If you have a concern with an item purchased in a store, Contact Us