Shipping and Returns

*Please note, any dates provided on-site and in other marketing communications are to be used as guidance only. us.viktor-rolf.com does not guarantee order delivery dates and is not responsible for carrier processing delays. All us.viktor-rolf.com orders are subject to processing and handling times; we will do our best to get your order processed as fast as possible and handed off to your chosen carrier.

Our shipping carrier does not deliver on Saturday or Sunday nor do they delivery to Post Office boxes.

APO/FPO and PO Box orders will be shipped via US Postal Service Priority Mail, please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to these locations (see Restricted Products below for a complete list).

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

Orders shipped to Alaska, Hawaii and the US Virgin Islands will be shipped via US Postal Service Priority Mail (no PO Box/APO/FPO addresses), plus an additional surcharge will be applied; please allow 10 to 12 business days for delivery. Due to USPS shipping regulations, certain restricted products cannot ship to Alaska and Hawaii using USPS Priority Mail (see Restricted Products below for a complete list). Orders containing any Restricted Products will instead be shipped using standard USPS, please allow 4-6 weeks for delivery.

We do not ship outside the U.S. at this time (with the exception of APO/FPO addresses and the U.S. territories).

Order Modifications/Cancellations

Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

HOLIDAY SHIPPING

For Delivery by 12/23, place your order by 5pm EST on the following dates:

Please order 3 days earlier for Engraving orders

• UPS Ground – 12/14
• 2 Day – 12/19
• Next Day – 12/20

Standard via UPS Ground (3 - 5 Business Days): $8

Orders shipped with Standard via UPS Ground are typically delivered within 3 to 5 business days after the order has shipped. Actual delivery time depends on shipping distance and may vary.

Delivery to some remote addresses may require up to 2 additional days. Standard shipping is not available to addresses in Alaska, and Hawaii.

Express via UPS 2nd Day (2 Business Days; Order by 12:30pm EST): $15

Orders shipped with Express via UPS 2nd Day are typically delivered by the end of the second business day after they are shipped.

Some locations in Alaska, Hawaii, and remote areas may require additional transit time.

Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30pm EST/9:30am PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30pm EST/9:30am PST, in which case the order will be shipped on the following business day.

Overnight via UPS Overnight (1 Business Day; Order by 12:30pm EST): $20

Orders shipped with Overnight via UPS Overnight are typically delivered by 3pm (local time) the next business day after they are shipped.

Shipments to some remote addresses are typically delivered by 4:30pm (local time) the next business day after they are shipped.

Overnight via UPS Overnight is available for shipments to addresses within the 48 contiguous states, and to some addresses in Alaska and Hawaii.

Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 12:30pm EST/9:30am PST. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 12:30pm EST/9:30am PST, in which case the order will be shipped on the following business day.

COVID-19 SAFETY MEASURES
Due to new safety procedures, shipping of orders may be delayed. Please enjoy complimentary shipping on qualifying orders $120+. The health and safety of our customers and employees is important to us. We have implemented safety measures to protect against COVID-19, as a result, your order may experience shipping delays as we work cautiously to prepare your order.

Please note, due to shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. Priority or express shipping may not be available for you to select upon check-out and the entire order will be shipped via ground shipping. Please note that some remote areas can only be delivered by air. For these regions we will unfortunately be unable to ship orders.

Your ultimate satisfaction with Viktor&Rolf is our goal. Therefore, we gladly accept a return of any item purchased at us.viktor-rolf.com upon receiving it within 45 days of the original purchase date. Please be sure to enclose a copy of your invoice, and the reason for your return. Products sold via us.viktor-rolf.com may not be returned to other store locations. Viktor&Rolf products purchased in all other locations may not be returned to the Viktor&Rolf eCommerce website.

Unfortunately, engraved products cannot be returned or exchanged unless due to product defect.

Please note that final sale items, engraved items, promotional gift items, and e-gift cards are not eligible for return.

Customers who purchase products from the Viktor&Rolf website may return them by mail. To ensure a prompt and secure delivery, we recommend sending your return via United Parcel Service (UPS) or U.S. Postal Service (USPS) insured parcel post and keeping a copy of your return tracking number.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you purchase Viktor&Rolf products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter. If you require further information regarding the return of any Viktor&Rolf products, please do not hesitate to call us at 1.866.408.6191 it would be our pleasure to assist you.

Please send all returns to the attention of:

Viktor&Rolf Returns
Viktor&Rolf
1620 Stateline Road E
Southaven, MS 38671