Payments & Ordering
Viktor&Rolf accepts American Express, Discover, MasterCard and Visa. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.
In the event your credit card is declined, Viktor&Rolf will inform you of this and request a new credit card number. Please provide Viktor&Rolf with your new credit card number within 5 days so that we can fulfill your order without requiring you to resubmit it online.
As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via our Contact Us page. Products ordered on e-commerce are not for resale. As such, we reserve the right to limit per item order quantities to 5 per product per size.
If you have a promotional coupon code that can be redeemed from Viktor&Rolf, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. If you would like to receive our timely promotions, please sign up to receive our newsletters.
We regret that we do not ship outside the U.S. at this time for orders placed at us.viktor-rolf.com. Please use our Store Locator to find the Viktor&Rolf location nearest you.
Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
Currently, us.viktor-rolf.com does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send the order. You may then proceed to send to another address by beginning the order process again.
All orders shipped from us.viktor-rolf.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Products ordered e-commerce are not for resale. We regret that we must limit orders to no more than five (5) units of any item (per size, per day) with a maximum purchase of $1000 (excluding sales tax) per customer. If you have any questions, please visit our Contact Us page.