Payments & Ordering

We currently accept all major credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders. If you are having difficulties checking out, we recommend contacting our Consumer Care team at 1-866-408-6191 or trying a different card.

In the event your credit card is declining, Viktor&Rolf will inform you of this and request a new credit card number. Please provide Viktor&Rolf with your new credit card number within 5 days so that we can fulfill your order without requiring you to resubmit it online.

As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via our  Contact Us  page. Products ordered on e-commerce are not for resale. As such, we reserve the right to limit per item order quantities to 5 per product per size.

Sign In To  Your Account  to view your order history.

If you have a promotional coupon code that can be redeemed from Viktor&Rolf, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the following pages. If you would like to receive our timely promotions, please sign up to receive our newsletters.

We regret that we do not ship outside the US at this time for orders placed at us.viktor-rolf.com. Please use our  Store Locator  to find the Viktor&Rolf location nearest you.

Currently, us.viktor-rolf.com does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send the order. You may then proceed to send to another address by beginning the order process again.

All orders shipped from us.viktor-rolf.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.

Products ordered e-commerce are not for resale. We regret that we must limit orders to no more than five (5) units of any item (per size, per day) with a maximum purchase of $1000 (excluding sales tax) per customer. If you have any questions, please visit our  Contact Us  page.